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Weekend Wellness Attendant

JOB DUTIES:
  • Answer all incoming calls in a professional and pleasant manner
  • Greet all Wellness Center attendees in a timely and personable manner
  • Provide courteous, prompt, and sincere attention to members, guests, and staff
  • Maintain appropriate relationships with members, guests, and staff
  • Validate memberships of attendees and ensure guest paperwork is submitted, if applicable
  • Execute facility opening, in-shift, and closing procedures in a timely and complete manner
  • Assist with general housekeeping and facility organizational standards
  • Assist with amenity replenishment and inventory
  • Maintain tennis court conditions, if applicable
  • Assist with chemical testing of all pools, if applicable, and notify pool management company of any imbalances
  • Assist with providing Wellness schedule information to members, guests and associates
  • Maintain an informed connection to other Community event offerings to promote to members, including golf, social, and dining events
  • Schedule and coordinate personal training, massage and esthetician services
  • Demonstrate proper usage of all Wellness equipment with a well-informed, invested approach
  • Attend to Member accidents in a comforting manner, coordinating emergency services if the situation requires, and submitting proper documentation following the incident
  • Assist with online calendar updates of current group fitness schedule, tennis schedule, monthly events, and assisting members with class/event registrations
  • Assist with marketing submission in promotion of fitness classes or events
  • Provide content regarding the weekly Wellness update sent out to membership
  • Provide independent contractors with proper membership charges prior to services performed
  • Assist with JONAS transactions on a daily basis
  • Perform other duties as assigned
  • Uphold the standards, procedures, and Cliffs core values in the presence and absence of authoritative supervision

BACKGROUND/EXPERIENCE:
  • High School Diploma required
  • First-Aid/CPR/AED Certification required
  • At least one year of administrative coordination required
  • Proficient in Microsoft Word, Excel, Access, and Outlook Express
  • Ability to work in fast-paced environment
  • Ability to multi-task
  • Ability to work well with people on the phone and in-person
  • Ability to problem solve and ensure member satisfaction
  • Must be willing to learn new skills

PHYSICAL REQUIREMENTS:
  • Must be able to stand throughout a work day
  • Must be able to lift 40 pounds
  • Must be flexible in schedule to accommodate member arrival and departure patterns


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